
Previous Positions
Owner/Manager of a 20 staff restaurant
Sr. Learning and Development Specialist
Education
Hotel and Restaurant Administration Degree, Saskatchewan, Canada
Master Trainer Certificate – ATD
Instructional Design Certificate – ATD
eLearning Certificate – ATD
Pharmacy Technician; USA and Canada
Sarah Vaughan
Specialties
Designing and training learner-centric classes that include;
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New Hire classes
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Customer Service Excellence Curriculums
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Coaching classes
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eLearning
Where Sarah Can Help Your Business
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Evaluating and creating on-boarding classes for your business’ new hires
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Identifying needs and creating unique training solutions for your business for coaching, culture, and customer service classes
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Helping to develop individuals in best-in-class practices according to your business
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Training new managers in the essential skills and practices necessary to be successful
Success Stories
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Developed and trained a multi-class, multi-level customer service excellence curriculum for a Top Fortune 25 Healthcare company
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Handpicked by President of company for inaugural 12-member Innovation Council; tasked with creating solutions for customer service issues and defining and growing company culture
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Created on-boarding solutions for new hires across multiple business units.
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Initiated and developed Best-in-Class training and coaching that focused on how the associate can assist the company in becoming Best-in-Class.
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Tested software and developed documentation and training for the release of a new proprietary line-of-business application