Sarah Vaughan

Sarah-Vaughan-2

Previous Positions

Owner/Manager of a 20 staff restaurant

Sr. Learning and Development Specialist

Education

Hotel and Restaurant Administration Degree, Saskatchewan, Canada

Master Trainer Certificate – ATD

Instructional Design Certificate – ATD

eLearning Certificate – ATD

Pharmacy Technician; USA and Canada

Sarah Vaughan

Specialties

Designing and training learner-centric classes that include;
  • New Hire classes
  • Customer Service Excellence Curriculums
  • Coaching classes
  • eLearning

Where Sarah Can Help Your Business

  • Evaluating and creating on-boarding classes for your business’ new hires
  • Identifying needs and creating unique training solutions for your business for coaching, culture, and customer service classes
  • Helping to develop individuals in best-in-class practices according to your business
  • Training new managers in the essential skills and practices necessary to be successful

Success Stories

  • Developed and trained a multi-class, multi-level customer service excellence curriculum for a Top Fortune 25 Healthcare company
  • Handpicked by President of company for inaugural 12-member Innovation Council; tasked with creating solutions for customer service issues and defining and growing company culture
  • Created on-boarding solutions for new hires across multiple business units.
  • Initiated and developed Best-in-Class training and coaching that focused on how the associate can assist the company in becoming Best-in-Class.
  • Tested software and developed documentation and training for the release of a new proprietary line-of-business application