Previous Positions
Owner/Manager of a 20 staff restaurant
Sr. Learning and Development Specialist
Education
Hotel and Restaurant Administration Degree, Saskatchewan, Canada
Master Trainer Certificate – ATD Instructional Design Certificate – ATD
eLearning Certificate – ATD Pharmacy Technician; USA and Canada
Sarah Vaughan
Specialties
Designing and training learner-centric classes that include;
-
New Hire classes
-
Customer Service Excellence Curriculums
-
Coaching classes
-
eLearning
Where Sarah Can Help Your Business
-
Evaluating and creating on-boarding classes for your business’ new hires
-
Identifying needs and creating unique training solutions for your business for coaching, culture, and customer service classes
-
Helping to develop individuals in best-in-class practices according to your business
-
Training new managers in the essential skills and practices necessary to be successful
Success Stories
-
Developed and trained a multi-class, multi-level customer service excellence curriculum for a Top Fortune 25 Healthcare company
-
Handpicked by President of company for inaugural 12-member Innovation Council; tasked with creating solutions for customer service issues and defining and growing company culture
-
Created on-boarding solutions for new hires across multiple business units.
-
Initiated and developed Best-in-Class training and coaching that focused on how the associate can assist the company in becoming Best-in-Class.
-
Tested software and developed documentation and training for the release of a new proprietary line-of-business application