David Reed

David Reed

Executive Positions

Chief Customer Care Officer
Olympia Consulting, LLC

President
Customer Centered Consulting Group

Consulting & Implementation Partner
Salesforce.com

Consultant, Speaker, Trainer
Ziglar Performance Group

Project Manager, Information Services
The Walt Disney Company

Senior Manager
Accenture

Publications

A Culture of Service: Creating Customer Service That Lasts

Monday Morning Customer Service

Service Where It Counts: Making a Difference on the Front Line

Education

Bachelor of Science,

Chemical Engineering and Computer Science
Texas A&M University

Contact Information

David Reed

Specialties

  • Executive leadership & coaching
  • Optimizing the customer journey
  • Customer service strategy
  • Customer service process design
  • Customer service training
  • Salesforce.com consulting
  • Operational improvement

Where David Can Help Your Business

  • Customer service assessments, consulting, speaking, and training
  • Identifying opportunities for service improvement
  • Operational improvement
  • Creating customer service as seen through the eye of the customer
  • Salesforce.com training, tools, integration, and support
  • Operational process assessments to improve customer service
  • Creation or improvement of employee and customer strategies

Success Stories

  • Trained over 30,000 professionals in customer service best practices
  • For a major manufacturer, designed programs to obtain hundreds of new prospects and ensured success through the sales cycle, ensuring they became loyal customers
  • For a national health care provider, customized training to re-focus attention on the customer while reinforcing corporate policies and procedures
  • For a major health care organization, designed and conducted customer/employee surveys to gain higher participation and honest feedback
  • Provided vision and strategy for improving services provided by the IT support center for Walt Disney World
  • Created organizational plans, including staffing, departmental goals, and job descriptions
  • Designed and developed a large imaging system for the central payables department, including project scoping, detail design, technical hardware selection, database installation and administration, scanner integration, and user training