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Top Ten Customer Turnoffs: “Wrong tone of voice or poor body language”

It is said that 85% percent of a message is something other than the words you speak. That includes your tone of voice, pace of speaking, eye contact, or body language. All these non-verbal communication factors (or “non-verbals”) can reinforce what you are saying, or could contradict your words. Don’t Forget to Listen and Smile
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Top Ten Customer Turnoffs: “Lack of Follow Up”

If you are like me, the older I get, the more important it is to have a system to record when I have made a commitment to do something. I recommend entering your tasks or follow up items in a tool such as your Customer Relationship Management (CRM) system. Let the tool remind you when
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Top Ten Customer Turnoffs: “Uncaring Worker or Leader”

Several years ago, I walked into my eye doctor’s office. Since I wear contact lenses, I need to replenish my lens supply every six months. On that day, I was the only person in the office as I walked up to the receptionist. She was busily typing on her computer. She did not acknowledge my
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Top Ten Customer Turnoffs: “Bad-mouthing Others”

Several years ago, my family and I went to dinner at a popular steak house chain. The first thing you see when you enter the restaurant is a hostess stand, where you check in for a table. Surrounding the hostess stand are several benches where you can sit and wait for your table to be
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Top Ten Customer Turnoffs: “Poor Product or Service Quality”

It is estimated that most organizations spend up to 25% of their collective effort on re-work, or fixing things that were not done correctly the first time.   Poor product or service quality is one of the top 10 customer turnoffs and a key reason why many customers decide to take their business elsewhere.  When I
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Top Ten Customer Turnoffs: "Wrong tone of voice or poor body language"

Top Ten Customer Turnoffs: "Wrong tone of voice or poor body language"

It is said that 85% percent of a message is something other than the words you speak. That includes your tone of voice, pace of…
Read Morearrow_forward
Top Ten Customer Turnoffs: “Lack of Follow Up”

Top Ten Customer Turnoffs: “Lack of Follow Up”

If you are like me, the older I get, the more important it is to have a system to record when I have made a…
Read Morearrow_forward
Top Ten Customer Turnoffs: “Uncaring Worker or Leader”

Top Ten Customer Turnoffs: “Uncaring Worker or Leader”

Several years ago, I walked into my eye doctor’s office. Since I wear contact lenses, I need to replenish my lens supply every six months.…
Read Morearrow_forward
Top Ten Customer Turnoffs: “Lack of Product or Service Knowledge”

Top Ten Customer Turnoffs: “Lack of Product or Service Knowledge”

Would not hire an electrician who did not have any eyebrows? Probably not, as that would be a good indication that they did not know…
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Top Ten Customer Turnoffs: “Bad-mouthing Others”

Top Ten Customer Turnoffs: “Bad-mouthing Others”

Several years ago, my family and I went to dinner at a popular steak house chain. The first thing you see when you enter the…
Read Morearrow_forward
Top Ten Customer Turnoffs: “Poor Product or Service Quality”

Top Ten Customer Turnoffs: “Poor Product or Service Quality”

It is estimated that most organizations spend up to 25% of their collective effort on re-work, or fixing things that were not done correctly the…
Read Morearrow_forward

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